Before You Contact the Inspector General (IG)
In accordance with AR 20-1, paragraph 6-1b (Command Redress): As a general rule, IGs will encourage the Soldier or civilian employee to discuss first with the chain of command any issues, allegations, or requests for assistance with the commander, chain of command, or supervisor as provided in AR 600–20.
Allowing the chain of command to handle the matter underscores the chain of command’s importance and credibility. The IGs will always reinforce the chain of command and be careful not to undermine it by simply accepting a report without first asking if the complainant notified the chain of command.
US Army Cadet Command and Fort Knox
Supports: US Army Garrison – Fort Knox, SROTC, JROTC, Area Support and Community Personnel assigned to Cadet Command or who require assistance regarding a Fort Knox or Cadet Command issue.
Contact: Assistance and Investigations: (502) 624-7747
US Army Recruiting Command
Supports: USAREC nationwide mission Personnel assigned to USAREC or who require assistance regarding recruiting issues.
Contact: Assistance and Investigations: (502) 626-0939/0414
Human Resources Command
Supports: HRC Army – wide Personnel assigned to HRC or who require assistance regarding HRC actions.
Contact: Assistance and Investigations: (502) 613-4427/4291
Contact Your Chain of Command
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|Note: In accordance with Army Regulation 600-20, paragraph 2-2, commanders will establish an open door policy within their commands. Soldiers are responsible to ensure that the commander is made aware of problems that affect discipline, morale, and mission effectiveness.
Consider the following when deciding if your complaint should be directed to the IG:
- Be sure you have a problem, not just a peeve. (Are the cooks turning out bad chow, or was it just one bad meal?)
- Give your chain of command a chance to solve the problem. (Many problems must ultimately be addressed to the chain of command for resolution; the IG often refers issues to the chain of command.)
- The IGs are not policy makers. (If a policy is flawed, you can submit proposed changes on a DA Form 2028.)
- IGs can only recommend, not order, a resolution. (Only commanders can order; the role of the IG is to advise the commander.)
- IGs can only resolve a case on the basis of fact. (Your claim that a supervisor has violated the rules doesn’t make it fact. A claim must be supported with evidence.)
- Don’t expect instant action on your request. Be patient. (Investigations take time and IGs tend to have heavy workloads.)
- Be prepared to take “No” for the answer. (In any case, whether the answer is “Yes” or “No”, the IG wil explain.)
The following issues and types of allegations are ordinarily not appropriate for IG intervention:
- Issues that have other means of redress (such as courts-martial actions, non-judicial punishment, evaluation reports, enlisted reductions, discharge rating, financial liability investigations (property loss), adverse information in personnel records (except allegations of reprisal), and claims)
- Civilian allegations of reprisal
- DOD civilian employee redress through other channels
- Hazardous work conditions
- Equal Employment Opportunity
- Collective bargaining agreements
- Appeals of adverse actions within the purview of 5 USC 7701-7703